Services

 

As a company, we are dedicated to provide superior IT, Quality & Technically-related services to the Maritime sector. Being Microsoft Small Business SpecialistsNet Root can provide advice on which operating system and which applications are most suitable for its clients’ needs in addition to supplying and installing them. We are able to provide IT Support on the following: computer on ship

 

Trading of Computer Equipment

Companies Computerization

Installations and Maintenance of Networks 

Repairs – Upgrades PC 

IP Telephony 

Web Design  

Software Applications  

Support Contracts

Net Root Basic

Technical support and coverage of damage your computer equipment.

The package includes:

 Service help desk to direct telephone support for covered equipment.

Service call center for reporting failures, request technical support and monitoring of open issues.

Intervention in the technical areas of operation of the equipment within 24 hours.

Reconstructive support operating system from Hardware failure.

Transfer of problem equipment to and from the repair center, or if repair is not possible to complete the sites operating the equipment.

The cost of the package included the work of the technical.

The cost of spare borne by the client.

maritime support

 Net Root Advanced

Secure operation of computer equipment, with repairs to the premises operation.

The package includes:

 All the cover of Net Root Basic.

Intervention in the technical areas of operation of equipment within 5 hours 24x7.

Preventive maintenance to two hours  visit, twice a month.

 

Net Root Complete

Integrated technical coverage of the computer equipment on the premises of the operation and repair costs of spare parts.

The package includes:

All the cover of Net Root Advanced.

Intervention in the technical areas of operation of equipment within 3 hours.

The cost of the package included the work of the technical but also the cost of spare parts required to repair the equipment problem.*

 *(Excluding the computerized equipment with outdated technology).

REMARK

The above packages do not include installation of new computer equipment and support, without the adjustment of the contract.